IHG Hotels & Resorts

• IHG Hotels & Resorts will not entertain missing claims queries. Enquiries on tracked bookings can only be investigated after your booking (stay) is complete.
• Customers will only be rewarded when their stay is completed at the booked hotel.
• Rewards are only available for IHG Hotels & Resorts room rates (any costs incurred outside of room for example dinner, parking or room service aren't eligible for rewards).
• Specialty negotiated rates such as IHG Friends & Family or discounted group or corporate bookings are not eligible for Rewards.
• Rooms booked and paid for by IHG Rewards Points are not eligible for rewards.
• Rewards are not available on any bookings for Six Senses properties, Mr & Mrs Smith properties and Kimpton properties in USA.
• Rewards are not available on the following properties: Holiday Inn Salisbury-Stonehenge, the following Holiday Inn Express locations: Portsmouth Gunwharf Quays, Annapolis East-Kent Island or Guelph, Staybridge Suites Chesapeake Virginia Beach & Crowne Plaza Danang
• Rewards may be declined if you apply an additional discount that reduces your overall purchase price, e.g Voucher codes, student discount, staff discount
• Rewards are not available for any bookings made with a gift card or the purchase of online gift cards
• Rewards are also not available if your purchase is not fully completed online
• Bookings will track with Rewards based on the booking value. The booking value is subject to change post checkout. Rewards will be confirmed on average 6 weeks after the stay is completed.
• IHG Hotels & Resorts calculates Rewards excluding VAT, delivery and any other charges.

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Rewards are not calculated on postage / handling / delivery costs or associated purchase taxes in your region (This may include but not be limited to VAT, GST etc).